Kindly keep in mind that our products are customized and manufactured under market demand, thus, there are not always available items. Once an item is being printed, It is for you only.
If you made a purchase yet need to make a change or cancel it, you must contact us via email at support@moothearth.com within 2 hours after placing the order including the information:
- Order number
- Information you would like to modify such as size, color, quality, and shipping address.
Your order is only eligible to be canceled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled.
Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.
In case you entered the wrong shipping address, please email us at support@moothearth.com with the correct one as soon as possible within 24 hours after placing the order. If not, the order will be processed and shipped to the initial shipping address you entered. We will not be responsible for all claims later.